Refund policy

Your right to change your mind

You have 14 days from the day you receive your order to cancel it, without giving any reason. If your order arrives in several parcels, the 14 days start on the day you receive the last item.

How to cancel

Tell us before the 14 days are up.

  1. Click the profile icon in the store's menu.
  2. Sign in to your account. In the "Email" field, enter your email address, and then click "Continue".
  3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  4. Go back to the online store, and then enter a six-digit verification code.
  5. Click "Request return" for the order that you want to submit the return for.
  6. If your order has more than one item, then select the items that you want to return.
  7. Select a return reason and add a note for the store.
  8. Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Sending the goods back without telling us first isn't a valid cancellation. Let us know first.

If it hasn't shipped yet

You can cancel an order before it goes out, in your account, the same way. Be quick though: every shirt is printed to order and printing usually starts within hours, so this is a race we often lose. If it's already at the printer we'll let it come to you and handle it as an ordinary 14-day return. You get your money back either way.

Sending the item back

Once you've told us, you have 14 days to get it in the post. The return address is on the delivery note in your parcel. Our shirts are printed at a few different European facilities, so the right address depends on where yours came from.

You pay the cost of returning the item. We recommend a tracked service, until the item reaches us, it's your responsibility.

Your refund

We refund the full price you paid, including the standard delivery cost of your original order. If you chose a more expensive delivery option than our standard one, we refund the standard rate rather than what you paid.

We refund within 14 days of receiving your cancellation, using the same payment method you used. We may wait until we've received the item back, or until you show us proof that you've sent it, whichever comes first.

We don't charge a restocking fee or an administration fee. The only cost to you is the postage back.

Condition of the item

You can handle and try on the item the way you would in a shop. If the item comes back showing more wear than that washed, worn outdoors, altered, or smelling of perfume or smoke, we may reduce your refund to reflect the loss in value.

We won't refuse a return because the tag has come off or the mailer has been opened. You had to open it to see what you bought. Send it back in whatever packaging protects it.

Sale items and discount codes

Bought it in a sale, or with a discount code from our email? Same 14 days, same rights, no difference at all. We refund what you actually paid.

If something is wrong with your order

This is different from changing your mind, and it's on us. If your shirt arrives damaged, misprinted, the wrong size or the wrong design, email hello@justarun.shop with a photo. We'll send a replacement or refund you in full, and you won't pay any postage. You have two years from delivery to raise a fault that was present when the item was sold as seen in our Terms.

Exchanges

We don't process exchanges directly. If you need a different size or colour, cancel the original order and place a new one. It's faster than waiting for us to receive the first item.